Privacy Policy

Ace Pool (“we,” “our,” or “us”) operates the website located at https://acepool.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us for services.

We are committed to protecting your privacy and handling your data with care. We collect only the minimum information necessary to provide our services.

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number — collected when you submit a contact form or appointment request.
• Service Information: Details you provide about your pool, service needs, or questions.
• Communications: Messages you send through our chat assistant or contact forms.
• Technical Data: IP address, browser type, and basic usage data collected automatically through standard server logs.

We do not collect payment information, social security numbers, or any sensitive financial data through this website.

We use the information we collect to:

• Respond to your service inquiries and contact form submissions
• Schedule and confirm service appointments
• Provide quotes and service estimates
• Send you a confirmation email when you contact us
• Improve the functionality of our website
• Comply with applicable laws and regulations

We do not use your information for marketing to third parties, and we do not sell your data.

We do not sell, rent, or trade your personal information to third parties. We may share limited information with the following service providers, solely to operate our website:

• Resend — for sending transactional confirmation emails. (Privacy Policy)
• OpenAI — for powering our chat assistant. Chat messages may be processed by OpenAI. We do not include personal identifying information in chat prompts beyond what you voluntarily provide. (Privacy Policy)
• Vercel — our website hosting provider. (Privacy Policy)

We may disclose information if required by law or to protect our legal rights.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the personal data we have collected about you.
• Right to Delete: You may request that we delete personal information we have collected from you.
• Right to Opt-Out: We do not sell personal information. There is nothing to opt out of.
• Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA rights.

To exercise your California privacy rights, contact us at contactacepool@gmail.com or call 818-442-1763.

We retain personal information only as long as necessary to fulfill the purpose for which it was collected — typically the duration of our business relationship with you and any legally required retention period thereafter. Contact form submissions and appointment requests are retained for up to 2 years.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include encrypted data transmission (HTTPS), server-side input validation, rate limiting, and access controls.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your data, we cannot guarantee absolute security.

Our website uses minimal technical cookies required for basic functionality. We do not use third-party advertising cookies or cross-site tracking cookies. If you have analytics enabled (see our environment configuration), we may use a privacy-first analytics tool that does not collect personally identifiable information.

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: